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Troubleshoot

There are two common reasons why you may not be able to view an application.

  • The tool is internally misconfigured. If you can look at your personalized dashboard page and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed. You should report this as a problem.
  • The Java interpreter won't start or is misconfigured. If you've been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser. Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment. If this fails to make tool sessions viewable, consult the Java page for more platform-specific hints.

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Debug Console

Close17 MBRequestSessionTimelineDatabase40
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot, REDIRECT_SCRIPT_URI => http://chemistry... Array(
REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot,
REDIRECT_SCRIPT_URI => http://chemistryhub.org/kb/tools/troubleshoot,
REDIRECT_nokeepalive => ,
REDIRECT_STATUS => 200,
SCRIPT_URL => /kb/tools/troubleshoot,
SCRIPT_URI => http://chemistryhub.org/kb/tools/troubleshoot,
nokeepalive => ,
HTTP_HOST => chemistryhub.org,
HTTP_ACCEPT_ENCODING => x-gzip, gzip, deflate,
HTTP_USER_AGENT => CCBot/2.0 (http://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (CentOS),
SERVER_NAME => chemistryhub.org,
SERVER_ADDR => 206.221.159.27,
SERVER_PORT => 80,
REMOTE_ADDR => 54.81.8.73,
DOCUMENT_ROOT => /var/www/chemistryhub,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/chemistryhub/index.php,
REMOTE_PORT => 47996,
REDIRECT_URL => /kb/tools/troubleshoot,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.0,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /kb/tools/troubleshoot,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1506159337.824,
REQUEST_TIME => 1506159337
)
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securiy_code0 90b20
session.token a55e6f3dfb61a4b7d3d938e377339d17
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  • site 0.077 seconds (+0.027); 12.50 MB (+2.750) - afterRoute
  • site 0.106 seconds (+0.028); 14.50 MB (+2.000) - afterDispatch
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  • site 0.163 seconds (+0.003); 17.00 MB (0.000) - onAfterRender
  • site 0.165 seconds (+0.002); 17.00 MB (0.000) - sessionStore
17 MB

40 Queries Logged: 0.016356229782104 seconds

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